What is Zara's Return Policy? Updated Guide 2023

Wondering what is Zara’s return policy? Here, we provide a thorough explanation of how it functions as well as some advice.

With more than 2,000 stores worldwide, Zara is a global powerhouse in the fashion industry. Returns are crucial for all clothing purchases. After all, what happens if a new outfit you purchase doesn’t fit as well as you anticipated?

You have 30 days from the shipping date of your order to return your purchase from Zara. Keep reading and you will learn more tips to get the most out of your Zara returns.

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What is Zara’s Return Policy?

Zara has a straightforward return policy.

You can return most items you purchase at Zara in new or like-new condition within 30 days of your in-store purchase or the shipment date of your online purchase.

Here’s how the two options work:

Online returns: To one of Zara’s drop locations, you must bring online returns. Unless Zara specifies otherwise in the exceptions outlined below, you are not required to return items in their original packaging. Please be aware that Zara deducts the return shipping fees from your refund.
In-store returns: Return your merchandise to any Zara location in the nation where you made the purchase. Your receipt or the Zara QR code are required for the return. Additionally, since Zara drop points are only for online orders, you cannot return items you bought in-store at these locations.

If you are looking for return policy of other fast fashion brands, continue reading:

How to Modify Your Return Request?

Zara lets you change return requests at any time.

Simply call the company at 855-635-9272 if you’d like to change anything.

You don’t need to take any action to cancel your return request. Refunds are only given by the business after it receives the returned item.

The return request will be automatically canceled if you don’t return the item.

Return Policy Exceptions

There are several exceptions to the Zara return policy, including:

Undergarments and swimwear: Only swimwear and women’s underwear in brand-new condition with the protective bag or sticker attached may be exchanged or returned. Men’s underwear cannot be returned. Only brand-new socks, tights, tops, bodysuits, and undershirts are eligible for returns or exchanges when purchasing children’s underwear.
Accessories: Accessories must be returned in their original, undamaged packaging.
Fragrances and cosmetics: Only items with the original seal intact are eligible for returns.
Personalized items and magazines: There is no exchange or return policy.
Packs: All items in the pack must be returned together in one package.

How to Pack Returns for Zara Items?

It’s best to pack returns using the original product packaging whenever possible.

The majority of the time, it’s acceptable if you don’t have that packaging on hand. One exception is that you must return Zara products for the home in their sealed original packaging.

No matter what kind of packaging you use, make sure to pack the items tightly to prevent anything from escaping while being returned to the warehouse.

Who Pays for Return Shipping?

You do.

As of December 2022, you’ll have to pay $3.95 to return an item(s).

You only have to pay the $3.95 fee once even if you return several items from various orders in the same box or packaging.

Final Words: What is Zara’s Return Policy

When shopping, it is nice to know that a store has a good return policy. Specifically for Zara, returning in-store is simpler for many customers, but you can return online orders just as easily.

As long as you adhere to the guidelines outlined in the company’s refund policy, refunds are fairly straightforward. Now you can shop with confidence knowing that you can return any item for a full refund within 30 days.

Does Zara Have Free Returns?

If you employ the techniques offered, all Zara returns are free. They will not be held responsible for any costs or lost packages if you choose to use an alternative method of return.

Where Can I Drop Off Zara Returns?

Postal facilities are referred to as “Drop-Off points” on the Zara website. That is the post office in your neighborhood.

Can I Return An Zara Order After 30 Days?

No, you have 30 days to return the item. The return option will then be removed from the website.

Does Zara Accept Returns Online?

Both online and in-store purchases are permitted at Zara. Both of these techniques are free to use for the 30-day period.

How to Contact Zara Customer Service?

You can contact Zara’s customer service department via social media, phone, and live chat at any time. The majority of queries are resolved within 1-2 business days or instantly via chat.