Customers have access to an extremely specialized return policy that can accommodate all of their needs and inquiries regarding their return. Charlotte Russe Return Policy helps customers to get an alternative to their wrong purchase from a brand.
It can be upsetting to receive apparel or footwear that falls short of your expectations. Iff you’re not happy with your purchase, this article will make clear every aspect of Charlotte Russe’s return policy and assist you in returning it.
What is Charlotte Russe Return Policy?
If you aren’t completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail.
All merchandise must be in its original packaging and condition with all tags still attached. A merchandise credit rather than a refund will be given for returns that are made more than 30 days after the ship date and without a packing slip or shipping confirmation email.
Jewelry, digital gift cards, physical gift cards, swimwear, intimates, fragrance, nail polish, opened beauty products, and items marked as final sale are all non-returnable at CharlotteRusse.
Keep track of your return package’s tracking number to check on delivery progress and confirm that credit has been granted. You can exchange an item at the store that is most convenient for you.
Dresses from the bridesmaid collection can only be returned via mail and are eligible for free return shipping.
Only return items to the warehouse if they are flawed, incorrect, or damaged when they arrive. For these items, there will be no restocking fee.
If you no longer have your packing slip, send your package to the following address (Charlotte Russe advises getting tracking for your return).
Save the return tracking number for your returned item so you can keep track of delivery progress. Packages that are lost or stolen are not our responsibility.
Customer Service: 1-888-211-7271
US Returns Should Be Sent To:
CharlotteRusse.com
Attn: Returns Department
1560 East Stateline Rd.
Suite 101
Southaven, MS 38671
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How Should We Return Items to Charlotte Russe?
How Can I Mail Back Items?
You must take the following actions if you want to return a Charlotte Russe item by mail:
- Fill out the return form, including the SKU number (the product label can be scanned with a barcode), order number, and return code
- Pack the item with the order, invoice, and return form in the original packaging
- Choose your postman
- pay postage
- Send the package to Charlotte Rose’s warehouse
How To Return Items In-store?
You’ll need to bring your order invoice or receipt with you when returning items to the store. The order invoice can be found on the shipping label if your product was purchased online. The merchant will exchange your purchases with you if you:
- Receipt
- A tag to append to the item you want to return
An employee of the store will solicit the following information from you in order to process your return:
- name
- address
- phone number
- sign
Your refund will be applied to a merchandise card that can only be used for in-store purchases if you made your payment using PayPal, Google Pay, or Apple Pay.
How to Return Damaged Products to Charlotte Russe?
Contacting the customer service department via email will help you return a damaged or flawed item. Include a photo and as much information as you can about the flaw or damage.
If the product is still available, the company will get in touch with you to inform you of the return and replace the item.
Is It Possible To Return Items For A Final Sale Or Promotion?
- Swimwear, underwear (including bras), and jewelry are all final sale items that cannot be exchanged or returned via mail or in person.
- All “Final Sale” items marked with discounts of 70–80% or “Buy One Get Two” specials are final sale items that cannot be returned or exchanged in person or by mail.
- All things acquired throughout the promotion: Only redeemable in-store, buy 2 get 1 free, buy 1 get 1 for 10 cents, buy 1 for 1 cent, buy 1 get 1 dollar, or buy 1 get 1 free. Regular priced items and discounted items under these promotions are eligible for a full refund if returned by mail or in-store.
Final Words on Charlotte Russe Return Policy
That’s all about Charlotte Russe return policy guide.
We have addressed all pertinent questions regarding returns for Charlotte by stating that online purchases can be returned within 30 days and in-store purchases can be returned within 14 days.
Hope it helps you!
Read More: Dolls Kill Return Policy
FAQs About Charlotte Russe Return Policy
Can I Return at Charlotte Russe Without Receipt?
Returns accepted within 30 days with receipt and tags attached for cash or like payment refund; merchandise without receipt or sale merchandise is exchangeable only.
Can I Get a Refund After 30 Days?
Make sure you return the item within 30 days — after this point, the retailer can give you a repair or replacement, but you’re not entitled to a refund.
