Curious about ASOS return policy? ASOS return policy only allows returns within 28 days for a full refund.
The return policy at ASOS is reasonable and very typical of most companies. However, in order to receive a full refund, make sure to return an item within 28 days of receiving it.
Please read below for more information.
ASOS Return Policy Overview
The ASOS return policy states that customers must return the item within 28 days of delivery to receive a full refund. Once ASOS receives your tax return, a refund will be issued to your original payment method within 14 days.
However, in the US, customers who return the item within 29 to 45 days of delivery will receive a gift certificate.
A voucher will be added to their account for their next purchase.
Some products cannot be returned if they have been opened, used, or if the seal is broken, however, these products include skincare and makeup, underwear, swimwear, pierced jewelry, and face shields.
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How To Return ASOS Products?
To initiate a return, a customer must go to their account, click “My Orders”, then click “Create Return” on the order they want to return, and select the item they want to return.
The site will ask the customer to give a reason for the return. Customers can then select a drop-off point, select a “return location”, and receive a QR code.
Returns must be placed in packaging and brought to the drop-off point. The QR code will be scanned to process returns and track packages.
Can You Return ASOS After 30 Days?
Unfortunately, ASOS purchases cannot be fully refunded after 30 days. Customers only have 28 days to return. If the customer returns the item after 28 days, they may ship the item back to the customer with additional shipping charges.
However, in the US, they can receive a gift certificate to buy additional items from ASOS if the return is made after 28 days but before 45 days.
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Do you Have To Return ASOS In Original Packaging?
ASOS can be returned in original packaging or any other packaging. However, to return it, it must be packaged.
If you wish to return items from multiple orders at the same time, you can return them in the same package.
ASOS Exchange Policy
You have 28 days from the day you receive your order to return it for a full refund. A new order must be placed if you want the item in a different size or color.
All returns are free and trackable.
How Long Does ASOS Take to Refund?
In accordance with the ASOS refund policy, the customer service team will send you a letter to let you know that it has received the returned item before processing your refund.
It may take up to 10 days for your return to reach the Refunds may be issued in the original form of payment to ASOS warehouse.
Usually, the refund will be credited within 10 to 14 business days.
Final Words on ASOS Return Policy
ASOS’ return policy is fair and typical of most brands. However, be sure to return the item within 28 days of receipt for a full refund.
However, if you’re strapped for cash and need to return your item outside the 28-day period, you can return the item to the store on credit as long as it doesn’t exceed 45 days. That way, you can give back the clothes you don’t wear and buy something you might like more!
Remember to check the store’s return policy based on the country you ordered from. Some people are not eligible for free returns, and different rules apply.
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FAQs
How Many Days Until I Can Expect My Money Back?
ASOS will send the money back to their returns warehouse within 14 days of receiving your money.
Does ASOS Accept Returns Online?
ASOS does accept online returns. Visit your ASOS online account to create an online return.
Does ASOS Have Free Returns?
Yes, ASOS offers free returns for the among others, the US, Australia, and the UK. See if ASOS provides free returns to your country by visiting their website. For some nations, ASOS may require postage rates.
