Mango Return Policy 2023: Your Complete Guide

When you have to return your Mango order, it’s all fun and games, am I right? What is Mango return policy then?

MANGO will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

I will walk you through the return process in this article so that you can easily return your purchase whether you made it in a store or online.

What is Mango Return Policy?

You can return and exchange your products at Mango within 30 days from purchase or receipt of your order according to Mango Return Policy.

The same payment method used for the original purchase is used for refunds.

Except where prohibited, all items that are unopened, undamaged, and still wearing their original packaging may be returned or exchanged.

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How to Return Mango Parcel?

If you’ve changed your mind, you can return your order to Mango in any of three simple ways – return in store, drop to your local post office or schedule a collection from your house.

Returns to Store

If you live close to a Mango store, you can return or exchange your order there. Mango Home, however, cannot be returned to any Mango stores for a refund or exchange, nor can it be returned to Elys, House of Fraser, Fenwick, John Lewis, Tempest, Outlets, or the store at LGW Airport (GATWICK).

If you don’t have your delivery note with you, go to My Purchases to download one. Select the relevant order, then click the printer icon to print your delivery note.

You can do this without creating an account by entering your email address and order number.

Following that, your refund will be processed to the original payment method, which could take a few days.

Home Collection

The free home pick-up service is a fantastic additional choice. You can request this under Returns from the on the homepage, under My Account.

You can complete your request by selecting “Home collection.”

You can enter your email address and order number in the My Purchases section if you don’t have an account. You can choose the “Home collection” option by clicking “Request exchange or refund.”

Once everything is finished, you’ll get a confirmation email with all the information about the collection.

Make sure your return is packaged safely and includes the delivery note to ensure its security. If you misplace it, follow the instructions above to print a replacement.

The shipping label must be printed out and affixed to the front of your package as well. On the scheduled date, the courier will pick up your package and send it back on your behalf.

Processing of the return takes three to twelve working days.

Return to the Post Office

Lastly, you can also take your order back to the Post Office to be returned.

You must package your order, include the completed delivery note, and attach the shipping label that was sent to you with your initial order, just like with the methods mentioned above.

You’ll receive it back if you take it to the post office. Processing time for returns ranges from 3 to 12 working days.

Through these channels, you can also change your order. To exchange an order, simply note your desire to do so on the delivery note and specify the replacement option.

Can I Return Mango Items Without a Receipt?

With in-store purchases, Mango encourages ensuring that exchanges and returns follow the same procedure as the original purchase.

Presenting the original receipt and proof of purchase is required if the payment was made with a credit card.

Please be advised that for both in-store and online purchases, the clothing must be in flawless condition and have all of its price tags.

Exchanges and returns are not permitted for items that have been customized or altered. These products were created especially for you and cannot be sold elsewhere.

Mango Exchange Policy

Only at the stores are the items purchased at can they be exchanged. Mango will also be able to provide you an exchange for the same product if you need it in a different size.

If you want to exchange your current buy for a different product, you will have to first return the product and place a new order with the refunded money.

There are some products that cannot be returned at all, like face masks and hand sanitizers.

Clothing items with safety seals, such as thongs, culottes, and panties, can only be returned if they are unworn and still have their seals.

Read Mango reviews for more information about this popular clothing brand.

Conclusion on Mango Return Policy

I believe that you have understood how the Mango return policy works now. Undoubtedly, it can be a little complicated, but if you run into any issues, you can always get in touch with their customer support.

Please feel free to leave a comment if you’d like to tell me about your experience returning items to Mango or even if you just want to say that you enjoyed the article.

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FAQs About Mango Return Policy