Nowadays, a lot of transactions, including shopping, are carried out online. One of the most used online marketplaces in recent years is the Depop app. Thus knowing Depop Seller Protection becomes important if you want to sell on Depop.
On Depop, buyers can purchase a wide variety of menswear, womenswear, and jewelry, including vintage items, streetwear, or preloved casual wear. It doesn’t matter if they came from your collection or a thrift shop either.
Discover how Depop’s Seller Protection helps sellers like you stay safe by reading on.
What is Depop Seller Protection and How does it work?
The principle of Depop Seller Protection is straightforward. All sales made using the Depop BUY button are the only ones that are covered by Seller Protection, so keep that in mind.
All users are repeatedly reminded to make all purchases in-app, as is the case with any online platform.
Simply follow Depop’s rules, and they’ll offer assistance to make sure you don’t lose out on any disputes.
You are covered if:
- Using the BUY button inside the app, the transaction is completed.
- The items you sell are not on the Prohibited Items List
- The item that you sold is shipped to the address similar to what is in the Depop sales receipt
- You have a valid proof of shipping information
You are not covered if:
- Your purchase was made elsewhere than on the Depop website.
- Direct bank transfers or PayPal friends and family payments were used by your customers to make the payment.
- The item you sell is on the Depop’s prohibited items list
- You sold an item via in-person transactions
- You made trades outside of the Depop BUY button
Note: Depop discourages making Trades because it’s a risky transaction and could put your safety in jeopardy. Depop cannot provide any protection to the parties involved from PayPal if a transaction is not completed within the platform.
Related Post: How to Make Money on Depop?
How to Make Sure You’re Covered?
There are five things you need to do to make sure you’re covered by Depop Seller Protection.
- Inside the Depop app, you must use the “BUY” button to sell your goods and collect payment.
- Your item cannot be on this list of prohibited items.
- You must ship to the location listed on the sales receipt.
- A tracking code that can be checked online is a must-have as proof of shipping and delivery. PayPal only accepts this form of proof.
- Await the buyer’s confirmation that they have received the item before discarding your proof of shipping.
How to Resolve Disputes on Depop?
When you sell online, numerous situations could occur. Additionally, it is your duty as the seller to conduct yourself courteously with them.
Here are some situations and how you can win them on Depop.
The Buyer Didn’t Receive the Item
There are two possible interpretations of this circumstance. Either your buyer is telling the truth and the package was misplaced in the mail, or your buyer is lying to you and is attempting to defraud you. Use tracked shipping whenever possible to avoid this situation.
In addition to informing your customer when to expect delivery of their package, doing so makes sure that you are covered by Depop seller protection.
If this occurs and your customer files a claim against you, all you need to do is present Depop with supporting documentation. By using the tracked shipping label, you should be able to demonstrate that the item was sent and delivered.
Related Reading: How to Negotiate on Depop?
The Buyer Claims the Item is Not as Described
You must provide Depop with proof that the item was exactly as described in order to establish your innocence in this matter. This time, a solution will be reached through mediation between you and the buyer.
If this doesn’t work, the platform will request that the buyer use tracked shipping to return the item. Once the item has been delivered, you will receive a full refund minus the shipping cost.
The Buyer Wants to Return An Item
To resolve this type of dispute, you must request that the buyer send your item back with tracked shipping. You can handle the refund once you’ve received the item. Depop may issue a refund on your behalf if you haven’t already done so if the buyer has already returned the item.
Maintaining Depop’s seller protection is not difficult. Follow their seller guidelines and you should be able to sell on the platform without any problems if you want to have a straightforward selling experience.
Final Words on Depop Seller Protection
Staying under the Depop seller protection is not that hard.
Follow their seller guidelines and you should be able to sell without any problems if you want to have a straightforward selling experience on the platform.
If you want to learn more about this platform, please check our guide on Depop Reviews.
FAQs about Depop Seller Protection
Are Sellers Protected on Depop?
Seller Protection is applied to every purchase made using the Depop BUY button.
Does Depop Protect Buyers?
On eligible purchases made with PayPal or Depop Payments, it does offer Depop’s Buyer Protection.
Will Depop Refund Me If I Get Scammed?
We have you covered with buyer protection from Depop. If your item doesn’t arrive or is significantly not as described, you’ll get a full refund if you report the issue to us within 180 days of the date of purchase.
